Help Desk Support Engineer

Overview

Iron Software is seeking a **Help Desk Support Engineer** to join its Customer Support Team, primarily supporting the US time zone. This role involves providing technical support, managing live chat and shared inboxes, assisting with licensing and purchasing inquiries, and ensuring timely customer issue resolution.

Requirements

• Excellent problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Ability to test customer code on the go and maintain consistent communication.
• Strong verbal and written communication skills in English.
• Patience and empathy when interacting with customers to ensure a positive support experience.
• Strong commitment to meeting SLAs and prioritizing customer needs.
• Flexibility to work in a shift-pattern schedule, including possible weekend coverage.
• Familiarity with software libraries like NuGet, .NET frameworks, and programming languages such as C#, Java, Python, and Node.js is advantageous.